Clients must provide accurate alarm codes, keys, and entry instructions before service begins. Twilight Tidy is not responsible for false alarms, dispatch fees, or security system malfunctions caused by incorrect or incomplete information.
If our team cannot access the property at the scheduled time, the visit is treated as a lockout. A $50 lockout fee applies, and any deposit or prepayment may be forfeited.
For everyone’s safety, third-party presence (such as unapproved contractors, guests, or staff) during cleaning may void certain liability coverage. We reserve the right to pause or refuse service if the environment is not secure.
Twilight Tidy is not responsible for losses or issues arising from client-provided access methods, including keys, fobs, codes, or remote entry systems. Please keep your access details up to date and notify us immediately of any changes.