refunds, cancellations and
rescheduling
Our commitment to satisfaction
Refund Guidelines
If we missed a spot, please let us know within 24 hours of your cleaning. We want to make it right for you!
Report issues in 24 hours. We will come and fix what we missed at no charge. Refunds are only valid if we cannot reasonably resolve the discrepancy, since the manhours can't be refunded.
We resolve disputes by reviewing site notes and photos (if you agreed to photos) or consulting on-site staff.
Fairness is key, but final decisions rest with Twilight Tidy.
Cancellation Terms
48 Hour Minimum
Please provide 48 hours' notice for all scheduling changes to avoid losing your deposit.
Rescheduling Fees
Shifting appointments over 48 hours out remains free; however, late adjustments incur fees or count as a total service cancellation.
Emergency Exceptions
True crises like accidents or storms are reviewed individually; Twilight Tidy may waive fees if notified quickly. Early contact is important to keeping our business running smoothly.
Resolution Support
To discuss a refund or cancel a booking, please send a message through your portal, via email, or by phone. This helps us track your request accurately. We are here to help and will work quickly to find a fair solution.