TWILIGHT TIDY — TERMS OF SERVICE
By booking overnight commercial cleaning services with Twilight Tidy, you agree to the following Terms of Service. Please review these terms carefully before scheduling or calling 225-541-1684.
1. General Service Terms
Scope of Work
The scope of work is defined entirely by the services selected by the Client. Contracts are prepared by a Twilight Tidy sales representative, and pricing is determined by room, flat rate, or square footage as listed on the Services & Pricing page. Twilight Tidy does not guarantee restoration of surfaces, stains, or materials beyond what standard commercial cleaning can reasonably achieve.
Service Time Window
Cleaning duration may vary based on conditions. Twilight Tidy does not guarantee a specific number of hours; service is based on completing the contracted scope, not time spent.
Force Majeure
Services may be delayed or rescheduled due to severe weather, natural disasters, power outages, or events outside Twilight Tidy’s control. Twilight Tidy is not liable for delays or cancellations caused by force majeure events.
2. Payments, Deposits, and Invoicing
Deposit Requirements
A 10% non‑refundable deposit is required to secure all bookings. The remaining balance will be charged to the Client’s saved payment method upon service completion.
Monthly Invoicing and Payment Window
Recurring service invoices are issued weekly based on the Client’s custom quote. Payment is collected within 24 hours of invoicing using the Client’s saved payment method. Receipts are emailed and stored in the Client Portal. Late payments may result in service interruption or legal action. The Client agrees to pay all reasonable costs of collection, including attorney’s fees, court costs, and administrative fees.
Square Footage Accuracy
If the Client books using a self‑reported square footage estimate, final pricing will be adjusted to reflect actual measurements taken during walkthrough or service. Significant underestimates will result in additional charges.
3. Access, Security, and Facility Requirements
Access Requirements
Clients must provide full access to all areas scheduled for cleaning. All doors, windows, and entry points must be unlocked or accessible for the duration of service.
Alarm and Security Systems
Twilight Tidy is not responsible for false alarms, police dispatch fees, or security system malfunctions. Any fees resulting from inaccurate alarm instructions are the Client’s responsibility.
No Third‑Party Access
Twilight Tidy is not responsible for injury, damage, or incidents involving third parties who enter the facility during cleaning. Any non‑staff presence voids liability coverage for that portion of the service.
Lockout Fee
If Twilight Tidy arrives and cannot access the facility due to locked doors, incorrect codes, alarm issues, or missing keys, a $50 lockout fee will be applied. If access is not granted during the cleaning window, the visit will be considered cancelled without notice and the deposit will be forfeited.
4. Material, Equipment, and Property Disclaimers
Drying Time and Material Disclaimer
Cloth furniture and rugs may require 24–72 hours to fully dry after deep cleaning. Spot cleaning may dry faster but still requires several hours. Twilight Tidy is not responsible for issues related to drying times or for pre‑existing damage, wear, discoloration, or material conditions that affect cleaning results.
Pre‑Existing Condition Waiver
Twilight Tidy is not responsible for structural issues, loose fixtures, unstable furniture, unsecured shelving, or any item that fails due to age, wear, or improper installation. Staff are not required to test the stability of items before cleaning.
No Valuables Handling
Staff will not move, clean, or handle valuables, cash, personal documents, or unsecured sensitive materials. Twilight Tidy is not liable for missing valuables unless they were secured and inventoried by the Client prior to service.
Environmental Sensitivity Disclaimer
Twilight Tidy uses industry‑standard cleaning products. The Client is responsible for notifying Twilight Tidy of any chemical sensitivities or restrictions prior to service at 225-541-1684. Twilight Tidy is not liable for reactions caused by undisclosed sensitivities.
5. Client Responsibilities
Preparation Requirements
Clients agree to secure valuables, provide accurate alarm instructions, and ensure pets or occupants are not present during overnight service unless previously approved. Incorrect alarm codes or unsecured animals may result in delays or lockout fees.
Service Issue Reporting Window
Clients must report any concerns regarding service quality, missing items, or property conditions within 24 hours of service completion by calling 225-541-1684. Reports submitted after this window may not qualify for correction or reimbursement.
Confidentiality and Privacy
Twilight Tidy maintains strict confidentiality regarding all Client information, documents, and facility operations. Staff are trained to avoid accessing or discussing sensitive materials encountered during cleaning. Confidential areas must be clearly marked or secured by the Client prior to service.
6. Service Limitations and Refusals
Safety Limitations
Twilight Tidy is not liable for any damage or injury occurring during the cleaning process. Access to the building should be limited to Twilight Tidy staff during cleaning hours.
Service Refusal and Additional Charges
Twilight Tidy may refuse service or apply additional charges if areas are excessively cluttered, contain hazardous materials, or require cleaning beyond standard commercial conditions. Staff may decline any task that is unsafe, unsanitary, or outside the contracted scope.
7. Holiday, Emergency, and Rush Services
Holiday Scheduling
If a scheduled cleaning falls on a federal or company‑observed holiday, services may be rescheduled to the nearest available date. Holiday cleanings may incur additional fees depending on staffing availability.
Emergency and Rush Cleaning Fees
Requests for same‑day or next‑day cleaning outside the Client’s regular schedule may be subject to an emergency or rush‑service fee. Rush availability is not guaranteed and depends on staffing and workload. Emergency cleaning fees are 10% of the total cleaning cost.
8. Insurance and Liability
Insurance and Liability
Twilight Tidy is insured and bonded for general liability and property protection. Coverage applies only to incidents directly caused by Twilight Tidy staff during service. Claims must be submitted promptly to 225-541-1684 and may require documentation. Pre‑existing damage, wear, or structural issues are excluded. Twilight Tidy is not liable for indirect or consequential damages.
By booking, you acknowledge and accept these Terms of Service.