Emergency, Holiday, and Scheduling Policies
When unexpected situations come up, Twilight Tidy is here to help. Our emergency, same-day, and holiday cleaning options are designed to support your facility when you need fast, reliable service.
To keep scheduling fair and consistent for all clients, we also provide clear cancellation and rescheduling policies. These guidelines ensure our team can deliver quality work while staying flexible when life happens.
Emergency, Holiday, and Scheduling Policies
Emergency / Same-Day Cleaning / Holiday Cleaning
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Emergency Cleaning (Same‑Day Response) *
Price: Base rate + 30% emergency premium
Minimum: $200
Notes: For help call 225-541-1684 today for urgent requests, spills, accidents, or short notice inspections.
Holiday Cleaning (Standard American Holidays) *
Price: Base rate + 20% surcharge
Minimum of $175
*Though we will do our best to serve you in emergencies and on holidays, same day, holiday and emergency service is not guaranteed- it all hinges on the number of employees we have available or on call.
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Cancellation & Reschedule Policy
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We need 48 hours' notice for rescheduling or cancellation.
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Cancellations:
There is no cancellation fee if services are cancelled more than 48 hours in advance.
Deposit forfeited if canceled within 48 hours of service appointment.
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Rescheduling:
There is no rescheduling fee and Deposit transfers if rescheduled more than 48 hours ahead. Reach us at 225-541-1684.
We will do our best to work with you to reschedule, but appointments on any given day or time are not guaranteed for rescheduling.
