FAQs: Frequently Asked Questions
FAQ: Frequently Asked Questions: What is Twilight Tidy?
What is your phone number?
We are a professional overnight cleaning service serving the greater Baton Rouge tri-parish area. Our mission is to provide a seamless, high-end janitorial experience for businesses, schools, and commercial properties.
What areas do you serve?
We provide professional overnight cleaning services to businesses throughout the greater Baton Rouge Area and surrounding region.
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How is pricing determined?
What is the deposit policy?
Pricing is calculated based on your specific requirements. You choose what services you want, and we will put together a quote for your needs. See our services and pricing page for price ranges.
To reserve your overnight slot, we require a 10% non-refundable deposit. The balance is settled via your secure payment method once cleaning is finished and you receive your service summary.
What is the drying time for deep cleaning?
Rugs and upholstery usually need 24 to 72 hours to dry. We suggest Friday evening bookings so your office is fully prepared for use by the beginning of the work week on Monday morning.
Do you offer free walkthroughs before quoting?
Rugs and upholstery usually need 24 to 72 hours to dry. We suggest Friday evening bookings so your office is fully prepared for use by the beginning of the work week on Monday morning.
Click here to request a walkthrough.Â
How long does a walkthrough usually take?
Most walkthroughs take between 15-50 minutes depending on the size and layout of your facility, and what add ons you have chosen.
Can I request a quote without a walkthrough?
You can submit an online quote request without a walkthrough, but please note that walkthroughs provide the most accurate pricing because we measure your facility directly. If you choose to book and pay your deposit based on your own square footage estimate, your final balance will be adjusted to reflect the actual measurements taken during service. We allow a reasonable margin of difference, but significant underestimates will result in additional charges.
If you have any more questions that are not addressed in this FAQ: Frequently Asked Questions,
please call us at 225-541-1684
Do you provide cleaning supplies and equipment? Will you use office provided supplies if we want?
Yes. Twilight Tidy brings all cleaning products, tools, and equipment needed for your service. You only need to provide consumables like paper towels, toilet paper, and soap if you want us to refill your dispensers. If so, we will need the keys to the dispensers as well. Â
If you prefer that we use office provided supplies, we will- just make it clear that you want your office cleaning supplies used on your intake questionnaire.
Can I add or remove services after booking?
Add‑on services such as window cleaning, carpet cleaning, or high‑dusting can be added to an existing booking at any time. You may also remove services, as long as the change is made at least 48 hours before your scheduled appointment. Any changes made within 48 hours of your cleaning cannot be refunded, and your 10% deposit remains non‑refundable once your booking is secured and scheduled.Â
Do you offer eco-friendly or hypoallergenic cleaning options?
Yes. We can use low-chemical or fragrance-free products upon request for facilities that prefer green cleaning solutions, or for those who need hypoallergenic solutions.Â
What happens if my facility has restricted or sensitive areas?
Restricted areas must be disclosed during the walkthrough. We only clean spaces you authorize and provide access to, and we take extra care around sensitive equipment.
Do you offer emergency or same-day cleaning?
Yes, depending on availability. Emergency cleanings may include an additional fee due to staffing and scheduling adjustments.
Can I book a one-time cleaning without a contract?
Yes, you only have to sign a contract if you want recurring cleaning.Â
How do cancellations work?
Cancellations made at least 48 hours before your appointment will not incur additional fees. Deposits remain non-refundable once your booking is scheduled, if reasonable unforseen circumstances arise, we will do our best to accommodate you and reschedule.Â
What if my facility is larger than what I submitted online?
If the square footage you submit online differs from the actual measurements taken during your walkthrough, your quote will be adjusted to reflect the correct size of your facility. We allow a reasonable margin of difference, but if the estimate is significantly lower than the true square footage, the remaining balance will be updated and billed accordingly.Â
How often should commercial spaces be cleaned?
Most offices benefit from two to five cleanings per week. High-traffic facilities like restaurants, medical spaces, and retail stores often require nightly service.
Do you clean during business hours?
Our specialty is overnight cleaning, but daytime cleanings may be available depending on scheduling and facility needs.
What if my cleaning requires extra time or labor?
If unexpected conditions require additional labor, we will notify you and adjust the quote before proceeding.
How do I prepare for my cleaning appointment?
Please ensure access is available to Twilight Tidy Employees, alarms are disarmed or instructions provided, and any sensitive and/or valuable items or documents are secured.
What if I need to skip a day or pause my facility's cleanings?
Please give us a call at 225-541-1684- or you can pause your cleaning from the client portal.Â
Can I schedule more than one cleaning at a time?
Yes. Once your quote is approved in your client portal, you can choose your preferred cleaning window and then select the bulk scheduling option. There you’ll choose how many cleanings per week you want and how many weeks you’d like to book in advance. Customers who schedule 3 months or more at once receive 10% off the total